Revolutionizing the Car Buying Experience: Eliminate Finance Frictions

The automobile retail industry finds itself at an important intersection, where information disparities and the siloed deal flow add frictions – creating the foundation for a less-than-ideal car buying experience. In Part 1 of this two-part blog series, we unpacked the paradox of AI-driven pricing and its impact on transparency and the transaction. In this…

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AI and the Car Buying Process: Enhancing or Hindering?

Part 1: The Quest for Clarity In an era where technology promises to streamline and enhance the car buying process, our newest survey of dealers and lenders unveils a critical paradox. The integration of AI-driven pricing decisions, coupled with diminishing lender transparency, is casting a spotlight on significant discrepancies that are adversely affecting the consumers…

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Digital Finance Transformation: 4 Key Innovations

photo - speed of finance digital transformation for dealers

If you are in the business of selling cars or managing a successful dealership, you already know digital innovations have already fundamentally changed the way cars are bought and sold.  Whether it’s enhancing customer buying experiences, streamlining workflows or driving profitability – the future of car sales is here, and it’s digital. Beyond digital retailing,…

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Automotive Solutions Dealers Need to Boost Sales

Automotive Solutions for Dealers

At eLEND Solutions, an automotive fin-tech pioneer, our goal is to help dealers sell more cars in less time. In this blog, we’ve compiled actionable strategies and tools for your dealership, designed to refine customer experiences, boost sales performance, and drive continual growth within a competitive market. Navigating through all the available automotive solutions and…

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Dealer Tools: Key to Your Dealership’s Success

black and white photo - car at a car dealership with a statistic graphic pointing upwards

The automotive retail industry is undergoing significant changes driven by the digitization of the car buying journey, evolving consumer buying experiences, personalization, and AI-powered sales and technology advancements.  Success requires a comprehensive strategy that involves transforming beyond traditional, outdated sales processes to sell the way the customer wants to buy.  A more simplified, convenient process…

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Innovate Your Automotive Desking Software Strategies

automotive desking software

Uncovering the transformative impact of automotive desking software strategies and the pivotal role of pre-desking tools in refining sales processes and elevating dealership customer interactions. Join us in exploring the dynamics of automotive desking software systems and their integration with pre-desking tools for a streamlined retail experience and more profitable transactions. Automotive Desking Software In…

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Bridging the Trust Gap: How to Achieve Transparency and Profitability with Digital Desking

digital desking

Introduction The automotive retail industry is approaching a tipping point, facing a dilemma that centers on diverging preferences: how dealers want to sell and how buyers want to buy.  Traditionally, dealers have hesitated to fully embrace transparency, understandably fearing it might undermine profitability.  However, this mindset is increasingly at odds with the buyer’s demand for…

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From Invisible to Visible: How Car Dealerships Can Unmask Synthetic Identity Fraud

synthetic identity fraud

In recent years, synthetic identity fraud has overtaken credit card fraud and identity theft to become the fastest-growing kind of fraud globally. According to Aura, synthetic identity fraud is now the fastest-growing type of financial crime in the United States. The Federal Trade Commission estimates that synthetic identity fraud now accounts for 80-85% of all…

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The Essential Digital Finance Software Checklist for Automotive Digital Retailing

Digital finance software checklist

As dealers continue adapting to evolving customer expectations and the digitized car buying journey, the path to embracing a comprehensive digital retailing (DR) solution can seem complex and fraught with potential pitfalls. In its purest form, DR offers a comprehensive solution, enabling customers to self-direct their car buying process online. The entire transaction sequence, from…

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Digital Retailing: New Sales Opportunities, New Fraud Schemes

Digital Retailing: New Sales Opportunities, New Fraud Schemes

The automotive industry is undeniably undergoing a significant digital transformation. This evolution, accelerated by consumer preferences and technological advancements has opened a new frontier of sales opportunities for car dealers. The move towards digital path-to-purchase experiences and fully digitized transactions is more than just a trend—it’s the future of car buying.  However, as with all…

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Four Common Digital Retailing Disconnects

Retail Automotive Disconnects

The retail automotive industry, by choice or by force, has experienced an undeniable and irreversible shift toward digital retailing – adapting and evolving to meet the ever-changing needs of today’s consumers. What does this mean for dealers? It means buyers are always going to prefer to shop and transact on their own terms and your…

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How To Choose The Right Digital Finance Platform For Your Dealership

digital finance platform

There probably isn’t a dealer out there who hasn’t been approached with a dizzying array of shiny objects under the ‘Digital Retailing/Digital Finance Platform’ label, purporting to do anything from solving each friction point in the dealership sales and finance process to putting a man on the moon (well, the last one is not true,…

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Automotive Digital Retailing: What Dealers Should Know

photo with green effect - automotive digital retailing helping dealerships sell more cars

It’s the excitement of another deal made, funded, and delivered that ends with a sticker beside a salesperson’s name. Making deals and selling cars is what automotive retailers do best, but it is a process built by dealers for dealers that is a significant source of anxiety and dissatisfaction for most car buyers. Over the…

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Digital First, Credit First Customer Experience

Customer Experience

Improving the customer experience and transforming the transaction are not limited to offering digital buying capabilities for remote buyers. If profits are determined by sales and sales are determined by sales process, there’s little doubt that the greatest obstacle to success and customer satisfaction is the time it takes to complete the deal structuring and…

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Why Are Some Dealers in the ‘Back Seat’ Regarding DR?

Digital transformation barrers

Imagine someone walking into your dealership – perhaps a consultant or vendor – and suggesting that you are operating your dealership wrong. Immediately, you’d be fiercely defensive and most likely question their credibility, knowledge, and intentions. After all, your operations have been financially successful for years, even decades or generations. That is how a lot…

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Digital Retailing Benefits Dealers, Not Just Buyers

Benefits of digital transformation. Digital handshake

A good way to start answering the benefits of digital transformation is first to accept some truths about your customer. Offering a digital path-to-purchase experience increases the likelihood a shopper will buy from your dealership – 85% more likely according to the Cox Automotive Digitization-of-End-to-End-Retailing-Study. And when it comes to choosing a dealership, 83% of…

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What is Digital Retailing?

Connected retailing

It’s the excitement of another deal made, funded, and delivered that ends with a sticker beside a salesperson’s name.  Making deals and selling cars is what automotive retailers do best, but it is a process built by dealers for dealers that is a significant source of anxiety and dissatisfaction for most car buyers.  Over the…

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3 Reasons to Believe Digital Retailing Will Help Future Proof Your Business

modern retailing experience

The retail environment has been forever changed. The days of salespeople herding near the front of the dealership, waiting to ‘sell’ a car to the next information disadvantaged  ‘up’ are almost certainly in our rear view mirror.   Instead, informed  leads (digital walk-ins) will be looking for sales professionals to add value in a way that…

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Automotive Digital Retailing: Upsetting The Status Quo Has Its Challenges


Dealers everywhere have found themselves navigating a new normal…a new normal accelerated by the pandemic. But it is important to understand that the new way to retail digitally isn’t a COVID-19, Millennial or Gen-Z-only conversation. It’s for anyone with a smartphone who desires a more convenient, simplified car buying experience, regardless of economic reality –…

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6 Ways To Make Your Website More Transactional

Transactional website conversion strategies

Allow shoppers to remain anonymous Digital retailing is the start of the deal. it’s not a generation tool. sell the car. Not the appointment. Engage in real time Make it easy for your customers to communicate with you. Basic integrated communication options such as a built-in chat, messaging, email widgets are just the start. Shopping…

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The Pandemic Drove a Great Leap Forward in Digital Retailing Adoption, Part 3: What’s the Auto Dealership New Normal – and is it a Blessing or a Curse?

Change is hard. But sometimes, it’s necessary to learn a new skill, find a new employer, or adapt to altered circumstances. And when it comes to auto dealerships and the COVID-19 pandemic, change has been seismic: those able to stay in business did so by making quick and comprehensive changes to the way they sell…

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The Pandemic Drove a Great Leap Forward in Digital Retailing Adoption Part 1: How the Pandemic Changed Sales Operations – and Accelerated Digital Retail Adoption

It was perhaps the most extraordinary time that any of us will ever live through – 9/11 notwithstanding. At the start of the second quarter of 2020, everything – absolutely everything – just stopped. Car buyers on lockdown. Dealerships closed. People forced to stay home. After a solid start to the year, it was as…

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4 Ways to Protect Car Dealers From ID Fraud

ID Fraud for Auto Dealers

Selling a car to someone – only to discover later that the transaction turned out to be fraudulent –  is a shared fear across auto dealerships.  It is an expensive problem that risks damaging your reputation.  Not to mention, an unwelcome distraction to the business of selling cars.  During these “self-isolating”  times – and very…

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6 Ways Auto Dealerships Can Prepare to Restart Sales

Chances are good that as a result of the pandemic you’ve had to either furlough or lay off some of your sales team as you figure out what comes next. You’re likely operating with a skeleton crew of high performers and management folks that will be key to your success once the world gets beyond…

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15 Pandemic Do’s & Don’ts for Car Dealers

As we all deal with the current pandemic, your daily operations have probably been impacted. Your physical showroom may even be closed. But your virtual showroom probably has never been busier. Digital retailing means you are open 24/7. Are you making the car buying process easier or harder for your customers? Below are 15 pandemic…

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Digital Finance SOS – Is Digital Retailing the Answer? Part Two: Why Aren’t Dealers Adopting Digital Retailing?

Adopting Digital Retailing

By now everyone knows about digital retailing. There are enough automotive technology providers hawking their version of “Retail Magic,” it would be hard to miss it. At its most basic, digital retail technology empowers car buyers to move through the buying journey online and seamlessly transition in to the dealership. Meaning dealers are able to…

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Digital Finance SOS – Is Digital Retailing the Answer? Part 1: Is the Strong Preference for Automotive Dealership Financing Shifting?

Automotive Dealership Financing

Part 1: Is the Strong Preference for Automotive Dealership Financing Shifting? We recently took a deep dive into some key industry numbers around digital retailing (DR), including proprietary data from a survey eLEND conducted earlier this year. Our goal is to assess online auto financing trends, investigate DR’s potential impact on auto finance, and understand…

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6 Questions You Must Ask Every Digital Retailing Vendor Quoting Payments

There probably isn’t a dealer in the US who hasn’t been approached with a dizzying array of shiny objects under the ‘Digital Retailing/Finance Technology’ label, purporting to do anything from solving each friction point in the dealership sales and finance process to putting a man on the moon (well, the last one is not true,…

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The Strong Preference for Dealership Financing May Be Shifting

dealership financing

Is the preference for dealership financing shifting? According to FICO’s 2019 Consumer Survey of Vehicle Financing, most U.S. car buyers (63%) opted for dealer-arranged financing in 2018. That’s down from 73% a year earlier. More concerning is that for their next purchase, only 40% said they would inquire at the dealership. Meanwhile, according to a…

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Keep it Simple…and Smart!

There are a lot of expensive technology solutions out there that,you are constantly being told, can accomplish great things for your dealership. Almost everyday, there is a headline about the next great tech solution. But there are fewer headlines about how they often come with added costs, increased complexity, and, a ton offrustration for your…

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I.D. Fraud: Dealer Fights Expensive Problem with a Simple Solution

Let’s call him “Bill.” At least that’s what’s on his identification. “Bill” is sitting in your F&I area right about now, working out the details of a new vehicle purchase. He’s going for a premium car, as well – with plenty of profit margin for you to enjoy. Yet something doesn’t feel right. Bill is…

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Three Ways Dealers Can Benefit from Blockchain Technology

Revenue opportunities are dealership opportunities Here’s why: In many respects, the future of automotive retail is connected to blockchain because it’s a scalable, secure ledger system that can be used in virtually any type of transaction, no matter how small or what the data may be. In fact, auto retailers sit at the intersection where…

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The 3 ways to increase visitor to sales ratios

As the influence and reach of the internet continues to grow, it can be difficult to determine how to harness its power to capture more than your fair share of the benefit. As a dealer operator – and someone probably not at expert in SEO/SEM and all things social – it’s a huge challenge.   …

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Digital Retailing: Where There’s a Will, There’s a Way

Dealers know the value of digital retailing and how effectively it can increase visitor to sales ratio’s and make the showroom process more satisfying and profitable. Yet the adoption of digital retailing solutions is still fairly low. In fact, we recently surveyed dealers and found that, though dealers understand its value. Most are still reluctant…

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Make more customers happy: 3 easy ways mobile tech can boost CSI

There are few absolutes when it comes to the business of selling cars — which is a little amazing, right? Most dealerships work hard to define an optimized path to success, one that starts the moment a car buyer sets an appointment or walks into the showroom. Yet even though there’s this clear and organized…

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How automated communications benefit your auto dealership

The ideal car buying experience is relatively streamlined. A potential customer, having already done their research, comes to your lot, picks a car, loves the test drive, and walks away with the car thanks to favorable financing. But every dealership manager knows the reality doesn’t tend to be nearly that straightforward. Potential customers leave without buying…

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The 3 things every car buyer wishes auto dealers knew

When you work in the world of car sales, it is imperative to consistently brush up on new ways to improve the car buying experience for the shopper. Taking the time to research new techniques is important and beneficial for you, the entire dealership, and the person buying the car. But all of the research…

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Incremental changes can bring a mini revolution

Have you heard that customers hate the car buying process? I thought so. Fact is, lately it’s hard to avoid the constant sound of critical voices telling dealers they must make dramatic changes to the way they operate their business. It goes something like this: Change everything you’ve ever known about the car business, then…

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Tips to Give Your Customers the Best Buying Experience

Selling vehicles can be a hard business. Though people need cars every day, most people don’t buy them often. Instead, the fix their old ones until it is no longer feasible. Since people don’t buy new (or used) vehicles often, there is a lot of competition between car lots and dealerships. When people do decide…

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Auto Dealership Process Tips: How Are Other Dealerships Succeeding?

Do you ever look at other auto dealerships in your community and wonder how they are meeting their quota every month while you are struggling to get by? It can be very easy to find someone to blame for the struggles your auto dealership is having. You can blame your sales staff for not being motivated…

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Auto Dealership Sales Tips: Best Practices and Addressing Common Issues

Trying to sell cars is one of the most challenging career choices, though it’s not impossible when you truly understand unique sales tactics. More so, you need to understand the psychology of customers and how to approach them. Because you’re likely dealing with competitors a few miles away, using smart auto dealership sales tips differing…

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5 Things You Can Do Today to Create a ‘Customer First’ Buying Experience

 1.  Make it easy and convenient for your online shoppers to find the information they are looking for.    Dealers should want an easy, seamless experience for their customers that starts online because that’s where consumers are making their vehicle purchase decisions.  Dealer websites need to be more transactional.   As an example, lets start…

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